We are a “data controller” as defined in the Data Protection Act 1998 (Act) and are registered as a with the UK Information Commissioner’s Office (ICO) under number ZA103743. You can view a copy of our current registration by entering our registration number into the ICO’s Register of data controllers.
Please read this Policy carefully to understand our views and practices regarding your personal data and how we will treat it. By authorising us or our authorised installers to install a Product in your household and/or by using our Applications, you are accepting and consenting to the practices described in this Policy.
Our commitment to privacy
We take your privacy very seriously and strive to apply the same standards towards the collection and processing of your personal data as we would expect to be taken with our own personal data. As such, we promise not to use your personal data for commercial gain or for any other purpose which is not set out in this Policy, unless we have obtained your express and informed consent to us doing so.
We will always be transparent with you about the data that we collect and how we intend to process it. As required by the Act, we will also take all reasonable technical and other security measures to keep your personal data safe and to protect your Product from unauthorised access.
The data that we collect from you
When you purchase one of our Products and use our Applications, we will collect the following information about you, your household, your energy consumption and the network and devices that you use to access our Applications:
Data collected about you
Data collected about your household
Data collected about your energy consumption (which is collected remotely)
[Unlike “smart meters” we do not collect any data about your total energy consumption, for example, the data that you would give to your utilities provider so that they can calculate your energy bill.]
Data collected about your network and devices
How we use the data that we collect from you
Disclosure of your personal data
Except for in the circumstances listed below, we will not share your personal data with any third parties unless we have obtained your express and informed consent to us doing so.
Where your personal data are stored
Whilst our data centres are situated in the UK, we cannot guarantee that the data we collect from you will not be transferred to, and stored at, a destination outside the European Economic Area (EEA) as part of our data centres’ backup and disaster recovery protocols. By agreeing to this Policy, you acknowledge and agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Policy.
All information you provide to us is stored on our secure servers. Any payment transactions will be processed by third parties which we are satisfied as having appropriate encryption protocols in place. Where we have given you (or where you have chosen) a password which enables you to access our Applications, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to or from our Products or Applications; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
How long your personal data are stored
We will store your personal data for as long as your remain our customer. We will consider you to remain our customer until the later of:
You have the right to ask us not to process your personal data for marketing purposes. We will obtain your consent if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at firstname.lastname@example.org.
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
For independent advice about your rights and choices relating to your personal data, contact the ICO at www.ico.org.uk or via the ICO Helpline on 0303 123 1113.
Changes to this Policy
We may change this Policy from to time and will notify you by email (to the email address(es) provided by you at the time of purchase or otherwise notified to us) of any changes affecting you.
Questions or comments
Please address any questions, comments and request regarding our data processing practices to email@example.com.